Terms & Conditions

Last updated: 13 October 2026

These terms govern your use of the Cleanability website and booking platform. By booking a service or submitting an enquiry, you agree to the terms below.

Bookings & Confirmation

Submitting a booking request does not guarantee confirmation. A booking is only confirmed once availability has been verified and, where applicable, payment has been processed. You will receive confirmation with a reference number.

Pricing & Quotes

Residential cleaning prices are calculated based on the details you provide. Commercial and industrial services require a quotation, which is prepared after reviewing your requirements. Prices may vary based on property size, frequency and optional extras.

Service Delivery

Cleaning services are delivered by Cleanability franchise partners assigned to your territory. While we maintain centrally managed service standards, specific outcomes may vary based on the condition and characteristics of your premises.

Cancellations & Rescheduling

Cancellations and rescheduling are subject to our Cancellation Policy. Please refer to that page for notice periods and any applicable fees.

Access to Premises

You are responsible for providing accurate access instructions. Cleanability is not liable for delays or missed appointments caused by incorrect or incomplete access information.

Liability

Cleanability takes reasonable care in delivering services. We are not liable for pre-existing damage, wear and tear, or issues that cannot be resolved through standard cleaning. Any concerns should be reported within 48 hours of the service.

Changes to Terms

We may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.