Cancellation Policy

Last updated: 13 October 2026

We understand that plans change. This policy explains how cancellations and rescheduling work for Cleanability bookings.

Residential Bookings

You may cancel or reschedule a residential booking free of charge up to 24 hours before your scheduled service. Cancellations within 24 hours may be subject to a fee, as the cleaning team's time has already been allocated to your booking.

Commercial & Industrial Bookings

Cancellation terms for commercial and industrial services are specified in your quotation or contract. Please refer to your service agreement for applicable notice periods.

Recurring & Contract Cleaning

Recurring and contract cleaning can be paused or cancelled with appropriate notice as specified in your service agreement. Contact us through your account or the Contact page to manage recurring services.

How to Cancel

You can request a cancellation or reschedule through your customer account, or by contacting us with your booking reference number. We will confirm your cancellation in writing.

Refunds

If you have already paid and are entitled to a refund under this policy, we will process it to your original payment method. Refund processing times depend on your payment provider.