Privacy Policy

Last updated: 13 October 2026

Cleanability is committed to protecting your personal information in accordance with the South African Protection of Personal Information Act (POPIA). This policy explains how we collect, use and safeguard your data.

Information We Collect

We collect information you provide when booking a service, requesting a quote, or creating an account, including your name, contact details, address and service requirements. We may also collect usage data about how you interact with our website.

How We Use Your Information

We use your information to process bookings and enquiries, assign the appropriate local franchise team, communicate with you about your services, and improve our service offerings. We do not sell your personal information to third parties.

Data Sharing

Your booking and contact details may be shared with the Cleanability franchise partner assigned to your territory so they can deliver your service. Access to your data is restricted to authorised personnel and franchise staff involved in fulfilling your request.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss or misuse. Access to personal data is controlled through role-based permissions.

Your Rights

You have the right to access, correct or request deletion of your personal information. To exercise these rights, please contact us through the Contact page.

Retention

We retain your personal information only for as long as necessary to provide our services and meet legal obligations. You may request deletion of your data when it is no longer required.

Contact

For any privacy-related questions or requests, please contact us through the Contact page on this website.